Privacy Policy

Who We Are

We are Shandong Kales Vehicle Co., Ltd. (hereinafter referred to as “Kales Vehicle”), a professional manufacturer and exporter of heavy-duty commercial trailers based in Liangshan County, Shandong Province, China.

Our official website is: http://www.kalestruck.com.

We specialize in the design and production of a comprehensive range of CE-certified heavy-duty semi-trailers, including:

Lowbed semi-trailers
Dump semi-trailers (tipper trailers)
Flatbed trailers for oversized cargo
Curtainsider semi-trailers
Liquid tank semi-trailers
Pneumatic powder tankers (for bulk cement, fly ash, etc.)
Fuel tank semi-trailers
ADR-compliant hazardous chemical tankers

Our products are exported to international markets across Central Asia, the Middle East, Africa, and Latin America.

Information We Collect

1. Information You Provide Directly

When you interact with Kales Vehicle through our website, email, WhatsApp, or other business channels, we may collect personal data such as:

Your full name, company name, job title, email address, phone number, and country of operation;
Details about your inquiry (e.g., requesting a proforma invoice for a five-axle lowbed trailer, scheduling a video inspection of a dump semi-trailer, or seeking technical specifications for an ADR-certified hazardous chemical tanker);
Order-related information, including shipping address, payment method, and customs documentation, when purchasing trailers such as curtainsider semi-trailers or pneumatic powder tankers;
Communications regarding factory-direct pricing, export logistics, or certification requirements (e.g., CE marking, ADR compliance, or local homologation).

2. Automatically Collected Data

Like most websites, we collect standard technical information when you visit kelestruck.com, including:

IP address, browser type, device model, language preference, and pages viewed;
Cookies that help us remember your settings (e.g., preferred language for Russian, Spanish, Arabic, or Portuguese speakers).

🔍 Note: If you leave a comment on our blog or news section, we also collect your IP address and user agent string to prevent spam. An anonymized hash of your email may be sent to Gravatar to display your profile picture (if enabled). Learn more about Gravatar’s privacy policy here.

3. Media Uploads

If you upload images (e.g., site photos or transport scenarios), please avoid files containing embedded GPS location data (EXIF). Visitors can download and extract such metadata from public images.

How We Use Your Information

We process your data only for legitimate business purposes, including:

Providing quotations, proforma invoices, and technical drawings for requested trailers (e.g., fuel tankers, liquid tank semi-trailers, or oversized flatbeds);
Arranging pre-shipment video inspections—especially for customized or high-value units like multi-axle lowbeds or hazardous material tankers;
Processing orders and coordinating international logistics, customs clearance, and documentation for Kales Vehicle exports;
Supplying relevant compliance documents (e.g., CE certificates, ADR test reports, material safety data sheets);
Communicating updates on production lead times (typically 15–25 days) or shipment status;
Improving our website and services to better support global buyers seeking integrated semi-trailer solutions;
Fulfilling legal obligations, including anti-fraud checks and regulatory reporting for dangerous goods transport.

We do not sell your personal data or use it for unrelated marketing without your explicit consent.

Who We Share Your Data With

Your information may be shared only under the following circumstances:

With trusted logistics partners, freight forwarders, or shipping lines to arrange delivery of your Kales semi-trailer (including specialized units like powder tankers or curtainsiders);
With payment processors (e.g., banks, PayPal) to complete transactions;
With automated spam detection services (e.g., Akismet) to protect our website;
With authorities or certification bodies when required by law (e.g., for hazardous cargo export declarations or customs verification).

We require all third parties to adhere to strict data protection standards and use your information solely as instructed.

Data Retention

Inquiries & Comments: Retained indefinitely to recognize returning clients and streamline follow-up communications.
Customer Accounts: Personal and company details are kept while your account is active or as needed for warranty, after-sales support, or legal compliance.
Order Records: Maintained for at least 5 years in accordance with international trade and tax regulations.

You may request deletion of your data at any time, subject to statutory retention obligations.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data;
Request a portable copy of your data (e.g., in PDF or CSV format);
Withdraw consent (where processing is based on consent);
Object to certain types of processing.

To exercise these rights, please contact us at: [email protected].

International Data Transfers

Kales Vehicle serves clients worldwide. Your data may be transferred to and processed in countries outside your residence (including China), where data protection laws may differ. We implement appropriate safeguards—such as Standard Contractual Clauses (SCCs)—to ensure your data remains protected.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted here with an updated “Last Revised” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact our Data Protection Representative:

Jenny Lee
Shandong Kales Vehicle Co., Ltd.
📍 Quanpu Town, Liangshan County, Shandong Province, China
📞 +86-13156388843 (WhatsApp available)
✉️ [email protected]
🌐 www.kalestruck.com