Privacy Policy

Kales Vehicle is a professional manufacturer and exporter of heavy-duty commercial trailers based in Liangshan County, Shandong, China.

Our website is www.kalestruck.com. We design and export lowbed semi-trailers, dump trailers, flatbeds, tankers, fuel tankers, powder tankers, and related transport equipment to markets in Africa, Latin America, Central Asia, and the Middle East.

1. Information You Provide Directly

When you contact us by website form, email, WhatsApp, or other business channels, we may collect your name, company, job title, email, phone number, country, inquiry details, shipping information, and certification requirements.

This information helps us prepare quotations, proforma invoices, technical specifications, and export documentation.

2. Automatically Collected Data

Like most websites, we collect technical data such as IP address, browser type, device model, language preference, pages viewed, and cookies used to remember settings and improve site performance.

If you comment on our blog, we may collect your IP address and user agent string to prevent spam.

3. Media Uploads

If you upload images for a transport scenario or project review, avoid files that contain embedded GPS location data. Public image metadata may be downloadable by visitors.

4. How We Use Your Information

We use your information to provide quotations, drawings, video inspections, order processing, logistics coordination, customs documents, compliance files, production updates, and after-sales support.

We do not sell personal data or use it for unrelated marketing without explicit consent.

5. Who We Share Your Data With

We may share necessary information with trusted logistics partners, freight forwarders, shipping lines, payment processors, spam detection providers, authorities, or certification bodies when required.

Third parties must use the information only for the instructed business purpose.

6. Data Retention

Inquiries and comments may be retained to support future communication. Account and order information is kept as needed for warranty, after-sales support, tax, trade, and legal compliance.

You may request deletion of your data subject to statutory retention obligations.

7. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, withdrawal of consent, or objection to certain processing. Contact jennylee@kalestruck.com to exercise these rights.

8. International Data Transfers

Because KALES serves global buyers, your data may be transferred to or processed in countries outside your residence, including China. We use appropriate safeguards to protect your information.

9. Changes to This Policy

We may update this policy to reflect operational, legal, or market changes. The latest version will be posted here with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact our Data Protection Representative.